Privacy Statement

Rights to privacy
ART Security Pty Ltd (“ART Security”) understands the importance of protecting individuals’ rights to privacy.  We have prepared this statement to help you understand how we aim to protect the privacy of your personal information.

In handling personal information, ART Security is subject to the Privacy Act 1988 and complies with the ten National Privacy Principles in the Act.

This policy describes the way ART Security collects, uses and discloses your personal information and your rights in relation to our management of your personal information.  This policy may be updated from time to time

What kinds of personal information does ART Security collect?
The kinds of personal information we collect are -
      Your name
      Your date of birth
      Your address
      Your occupation

How does ART Security collect personal information?
Generally, ART Security collects your personal information directly from you.

There may be occasions when ART Security collects your personal information from other sources such as from a publicly maintained record or a company for whom you work.

In the event that ART Security collects information about you from a third party, we will take reasonable steps to inform you from whom, how and why the information was collected.

Why does ART Security need personal information?
We collect this information for the purpose of -
      Selling you our security-related products
      Selling you our security-related services
      Processing payments
      Any other services we may provide to you
      Any purposes required by law
A failure to provide your personal information may affect our ability to provide our full range of products and services to you

Who do we disclose your personal information to?
To fully assist you, we may disclose your information to the following third parties:
      Our insurer(s)
      Our suppliers
      Third parties we engage to perform administrative or other services.
Such disclosure is always on a confidential basis.

Security of your personal information
ART Security takes all reasonable steps to ensure that the personal information that it holds is protected against misuse, loss, unauthorised access, modification or disclosure.

Can you access the personal information ART Security holds about you?
You have a right to access the personal information ART Security collects and holds about you.  If at any time you would like to access or change your details, or you would like more information on our approach to privacy, please tell us.

All requests for access to personal information:
      Will be treated seriously
      Will be dealt with promptly
      Will be dealt with in a confidential manner
      Will not effect your existing obligations or effect the commercial arrangements between you and ART Security

To obtain access to your personal information, you will have to provide proof of identity.  This is necessary to ensure that personal information is provided only to the correct individuals and that the privacy of others is protected.

Access to personal information will be denied if
      The request does not relate to the personal information of the person making the request.
      Providing access would pose a serious and imminent threat to life or health of a person.
      Providing access would create an unreasonable impact on the privacy of others
      The request is frivolous and vexatious.
      Providing access would prejudice negotiations with the individual making the request.
      Access would be unlawful
      Denial of access is authorised or required by law
      Access would prejudice law enforcement activities.
      Access discloses a commercially sensitive decision making process or information
      Any other reason that is provided for in the National Privacy Principles set out under the Privacy Act.

ART Security will take all reasonable steps to provide access to your personal information within 30 days of your request.  In cases where the request is not complicated or does not require access to a large volume of information, ART Security will attempt to provide information within 14 days

ART Security will impose the following charges for expenses incurred by ART Security when providing access to your personal information:
      Photocopying
      Access and delivery costs associated with information stored off-site
      Access to electronic database

How to contact us
We have an appointed privacy compliance officer to assist you with any inquiries, complaints or feedback you may have.
Please feel free to contact our Privacy Compliance Officer.
Email: info@artsecurity.com.au

Privacy Complaints
Please direct all privacy complaints to our Privacy Compliance Officer.  A privacy complaint relates to any concern or dispute that you have with our privacy practices as it relates to your personal information.  This could include matters such as
      How your personal information is collected
      How your personal information is stored
      How your personal information is used or disclosed
      How access to your personal information is provided

At all times, privacy complaints
      Will be treated seriously
      Will be dealt with promptly
      Will be dealt with in a confidential manner
      Will not effect your existing obligations or the commercial arrangements that exist between ART Security and you

The Privacy Compliance Officer will commence an investigation into your complaint within 7 days of receiving the complaint.   You will be informed of the outcome of your complaint following the completion of the investigation.

In the event you are unsatisfied with the outcome of your complaint, you may refer the complaint to the federal office of the Privacy Commissioner