 Frequently Asked Questions
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Q1. Why do I need a security system? |
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Q2. How does a security system work to protect my home or business? |
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Q3. What is involved with a monitored alarm security system? |
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Q4. How does my security system communicate to the monitoring centre? |
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Q5. What is the cost of installing an ART Home or Business Security system? |
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Q6. Can I save money on my Home and Contents insurance by having a security system? |
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Q7. How much extra does the ART monitoring service cost? |
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Q8. What are ART’s Protection Plans? |
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Q9. I already have smoke detectors in my home, why do I need to install a monitored smoke detection system? |
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Q10. What do I do if I set the alarm off accidentally? |
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Q11. What if there is a power failure? |
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Q12. Do you supply and install Wireless Alarms Systems? |
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Q1. Why do I need a security system? |
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Whether for your home or business, a security system provides you with
peace of mind. Homes and businesses with security systems are less likely to be
broken into than those without security systems. In most cases, losses due to
burglary are less in homes and businesses with security systems than those
without security systems.
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Q2. How does a security system work to protect my home or business? |
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Security Alarms systems rely on the siren noise deterring an intruder by alerting people within the
vicinity that a break-in has occurred and at the same time communicating an
alarm signal through to a monitoring centre. |
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Q3. What is involved with a monitored alarm security system? |
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Monitored Alarm systems report status changes at your property to our
Monitoring Centre via the telephone lines 24 hours per day, 365 days per year,
so that prompt action can be taken by our monitoring centre operators. |
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Q4. How does my security system communicate to the monitoring centre? |
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There are a number of monitoring options available :
Dialler Monitoring communicates with the Monitoring Centre via the normal telephone
line alerting our operators of alarm events for action. The panel
sends test reports at regular intervals and open/close signals which
allow our operators to check the communication status of the
security system with our Monitoring Centre. (Suitable for low to
medium risk.)
Securitel Monitoring can communicate alarm events to the Monitoring Centre via existing
telephone lines. Securitel can be carried by the primary line,
however, it is preferable to have a dedicated line for this service
to avoid interruption from other services, such as the internet,
which may be connected to the primary line. Securitel Monitoring
has the valuable benefit of being able to alert the Monitoring
Centre to any line fault, cut line, interrupted line or compromised
alarm panel immediately it occurs so that appropriate action can be
taken by the Monitoring Centre operators. (Suitable for medium to
high risk.)
Internet monitoring is a triple path form of communication. The system will communicate
over the internet (Ethernet) backed up by GPRS. If these
communications are lost the system will then report on PSTN
(standard telephone line). When either of these lines are lost the
Monitoring Centre will be alerted. Unlike Securitel Monitoring,
once communication has been lost this system has the contingency of
communication backup with GPRS and PSTN ensuring that your system
continues to communicate with the Monitoring Centre.
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Q5. What is the cost of installing an ART Home or Business Security system? |
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Ranging from $1000 we can
provide the ideal solution for all your security needs and requirements.
Contact us for more information about pricing |
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Q6. Can I save money on my Home and Contents insurance by having a security system? |
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Yes, most insurance
companies will give you a discount on your Home and Contents insurance for
having a security and/or a fire detection system in your home. Please contact your insurance provider to see
what savings you can receive on your Home and Contents policy. |
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Q7. How much extra does the ART monitoring service cost? |
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From as little as $1 per a day |
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Q8. What are ART’s Protection Plans? |
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ART Protection Plans are more than a maintenance program. They
complement your monitoring service and deliver many cost-saving benefits.
Protection Plans can be tailored to your specific needs. As a minimum they provide one functionality
check per year by a qualified technician to ensure your security system is
operating correctly and has comprehensive coverage. It also qualifies the system to comply with
Australian Standards.
During this visit you have the opportunity to discuss new products with the technician and update
your monitoring records. It should be noted that Police require your system to be Australian Standards
compliant before they will attend an alarm event. Being covered by a Protection Plan gives this assurance. |
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Q9. I already have smoke detectors in my home, why do I need to install a monitored smoke detection system? |
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The smoke detectors in you
home are “local” detectors. That is,
when they detect smoke, they make noise but nothing more. If a fire starts while you are not home, they
aren't going to do you any good.
With a smoke detection system the ART
Monitoring Centre will be notified and the fire department will be sent to your
home as quickly as possible, regardless of whether or not you are home at the
time. |
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Q10. What do I do if I set the alarm off accidentally? |
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Enter your 4 digit code and turn the system off.
The majority of
modern systems have the capacity to communicate to the monitoring centre that a
valid code has turned the system off after the code has been entered. This is acknowledged as a slow open,
therefore the alarm does not need to be actioned by the monitoring centre. |
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Q11. What if there is a power failure? |
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All security systems are fitted with a back-up battery for use in the event of main power failure. |
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Q12. Do you supply and install Wireless Alarms Systems? |
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Yes, ART Security is very experienced installing systems in older parts of Melbourne (two storey double brick buildings) where wireless
systems are ideal due to the inability to run cables concealed within the
building. |
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