Rights to privacy
ART Security Pty Ltd (ART) understands the importance of protecting individuals’ rights to privacy. The Company has prepared the following statement to demonstrate how ART aims to protect the privacy of personal information.
In handling personal information, ART is subject to the Privacy Act 1988 and complies with the ten National Privacy Principles in the Act.
What kinds of personal information does ART collect?
An example of the kinds of personal information ART collect are:
How does ART collect personal information?
Generally, ART collects your personal information directly from you.
There may be occasions when ART collects your personal information from other sources such as from a publicly maintained record or a company for whom you work.
In the event that ART collects information about you from a third party, we will take reasonable steps to inform you from whom, how and why the information was collected.
Why does ART need personal information?
We collect this information for the purpose of:
A failure to provide your personal information may affect our ability to provide our full range of products and services to you.
Who do we disclose your personal information to?
Such disclosure is always on a confidential basis.
Security of personal information
ART takes all reasonable steps to ensure that the personal information that it holds is protected against misuse, loss, unauthorised access, modification or disclosure.
Can you access the personal information ART holds about you?
You have a right to access the personal information ART collects and holds about you. If at any time you would like to access or change your details, or you would like more information on our approach to privacy, please tell us.
All requests for access to personal information:
To obtain access to your personal information, you will have to provide proof of identity. This is necessary to ensure that personal information is provided only to the correct individuals and that the privacy of others is protected.
Access to personal information will be denied if:
ART will take all reasonable steps to provide access to your personal information within 30 days of your request. In cases where the request is not complicated or does not require access to a large volume of information, ART will attempt to provide information within 14 days.
ART will impose a reasonable charge for the following expenses incurred by ART when providing access to personal information:
How to contact ART
The Company has an appointed privacy compliance officer to assist you with any inquiries, complaints or feedback you may have.
Please contact our Privacy Compliance Officer at:
Privacy Compliance Officer
ART Security Pty Ltd
137 Camberwell Road
East Hawthorn VIC 3123
Tel: + 61 3 9813 3166
Fax: + 61 3 9882 9395
Please direct all privacy complaints to our Privacy Compliance Officer. A privacy complaint relates to any concern or dispute that you have with our privacy practices as it relates to your personal information. This could include matters such as:
At all times, privacy complaints:
The Privacy Compliance Officer will commence an investigation into your complaint within 7 days of receiving the complaint. You will be informed of the outcome of your complaint following the completion of the investigation.
In the event you are dissatisfied with the outcome of your complaint, you may refer the complaint to the federal office of the Privacy Commissioner.