Each State Regulator has instituted an Alarm Response Policy to reduce Police responses to unwanted alarm events thereby making best use of Police resources for actual security breaches. Alarm Response Policies have been put in place to ensure accountability for verification of alarms by the Private Security Industry and its clients. Each alarm event has to fulfill certain conditions before Police will guarantee to attend.
In some States Police have established a priority telephone line for high priority events such as hold-up. There is a charge for use of this priority telephone line which is passed on to the client by ART Security (ART).
ART’s Monitoring Centre (MC) complies with the requirement of the State Fire Brigades for visual confirmation of a fire on site before Fire Brigade assistance can be requested. Substantial charges can be levied by the Fire Brigades to ART for attendance where there is no genuine event. If such charges are levied this cost will be passed on to the client.
Alarm Response Policies and Procedures for each State Regulator are available on their individual websites. It is important when considering electronic monitoring to understand these policies so that you are fully aware of where and when State Police will respond to alarm events.
The requirements of each State jurisdiction generally incorporate the following elements –
and has been generated from a security system that is:
Police response will be guaranteed.
B. Visual verification of an intruder on site can also qualify an alarm event for Police response
Note: In some States alarm events generated from mobile devices, such as pendants, cannot be classified as hold-ups.